All about Click & Collect

Best of our Counties Click & Collect is a convenient way to shop some of our best locally sourced products. Book a collection slot, shop our range online and have your box of local delights delivered to one of our participating convenience stores.

Currently we are operating Best of our Counties Click & Collect in our 25 Pilot Stores. Visit our Store Finder for more details. 

Our current minimum order value is £40.

Our approach differs in relation to the picking process when compared to a standard Click & Collect Service. Our products are picked and packed by hand, then delivered to store with care via our distribution partner. This ensures maximum freshness, availability and choice from a number of our valued suppliers.

As a result we do charge our small ‘Hand-picked For You’ fee of £5 per order. This is added on to your basket at the checkout.

Please call our Customer Care Team who will be able to advise and assist.

Unfortunately it is not currently possible to amend an order once it has been placed. 

If you wish to cancel your order you will need to let us know 5 business days (Monday to Friday) in advance of your chosen collection date by calling our Customer Care Team. Contact details are available under the contact us section of this website.

We do not currently offer substitute items at this time. If for any reason a product is unavailable we will issue an automatic refund.

If you would like to query a refund please call our Customer Care Team who will be able to advise and assist.

All you need to bring is your order number and provide our Colleagues with your name.

Please phone through to our Customer Care Team who will be able to support and advise. We do ask that you notify us if you are unable to make your collection slot.

You can login as a member and collect your Membership points as if you were in one of our Food Stores.

The Customer Care Team are available 8:30am – 5pm Monday to Friday.

Please take a look at our full terms and conditions. They are available in the footer of this website.